ORDERS & FULFILMENT
What happens before production, during delivery and if something is wrong.
Most Offsetcards products are made to your specification. Production and delivery are separate stages, and the available shipping service and cost depend on the destination and order.
Delivery & Returns
Use the right route.
The online shop is for defined products. Expert Recommendation narrows the specification. Bespoke Quote prices a build that is already substantially defined.
BEFORE PRODUCTION
A cancellable order has not yet entered the production sequence.
DESTINATION-BASED
Shipping options and charges must be confirmed for the delivery address.
KEEP THE PACKAGING
Photographs and packaging help us assess a damaged or incorrect delivery.
PRODUCTION
Timing starts after the order is ready to make.
Production begins after payment and after we have accepted or approved the required artwork. Any stated production time is an estimate in business days and does not include shipping. A technical problem or a failed quality check may require remaking the order and can extend the schedule.
If timing is critical, contact us before ordering. Do not treat an estimated production or carrier date as a guaranteed event date unless that commitment has been confirmed in writing.
DELIVERY
Shipping is confirmed by destination.
Available carriers, services, costs and estimates depend on the delivery country, address and parcel. They are shown at checkout where available or confirmed in a bespoke quotation. There is no blanket free-shipping promise.
Provide a complete physical address, recipient name and valid telephone number. Delivery estimates supplied by a carrier can be affected by customs, local handling, an incorrect address or circumstances outside our direct control.
CANCELLATION & WITHDRAWAL
Personalised goods are treated differently.
Contact us immediately if you need to cancel or change an order. We can cancel and refund an order that has not entered production. Once production has begun, changes or cancellation may no longer be possible.
Under EU consumer rules, the standard 14-day withdrawal right does not apply to goods made to the customer’s specification or clearly personalised. This does not remove your rights when goods are defective, damaged or not as agreed.
PROBLEMS WITH AN ORDER
Tell us promptly and keep evidence.
Email [email protected] with the order number, a clear description and photographs of the cards, parcel and shipping label where relevant. Keep the goods and original packaging until we have assessed the issue.
Depending on the problem and the applicable legal rights, the appropriate remedy may be replacement, reprint, price reduction or refund. Nothing on this page limits mandatory consumer rights.
DELIVERY QUESTION?
Check the destination before relying on a date.
Send the product, quantity, country and required date and we will explain the available route.